NBNTM - Frequently Asked Questions

What is NBNTM?

The National Broadband Network (NBNTM) is a National Australian Government Project to replace the vast majority of the aging copper telecommunications network with a mixture of different technologies including Fibre to the Premises, Fibre to the Node, Fibre to the Curb, Fibre to the Basement, Hybrid Fibre Coaxial and Fixed Wireless in order to provide better accessibility with faster and more reliable services.

What does FTTP/FTTN/FTTC/FTTB mean?

Fibre To The Premises (FTTP) as the name suggests utilizes fibre-optic cable running all the way from the Point of Interconnect (POI) to the end users premises. Installation includes an exterior NBN Premises Connection Device (or PCD), an interior NBN Network Termination Device (or NTD), and an optional Battery Backup Unit in order to access the network.
Fibre To The Node (FTTN) utilizes fibre-optic cable running from the Point of Interconnect (POI) to an NBN Node generally located on a nearby street. The final part of the connection is delivered using existing copper cabling to connect to the end user premises. FTTN utilizes VDSL2 technology to provide high data rates equivalent to FTTP connections.
Fibre To The Curb (FTTC) utilizes fibre-optic cable running from the Point of Interconnect (POI) to an NBN distribution pit located near the verge of the end users premises. The final part of the connection is delivered using existing copper cabling to connect to the end user premises. FTTC utilizes VDSL2 technology to provide high data rates equivalent to FTTN and FTTP connections.
Fibre To The Basement (FTTB) utilizes fibre-optic cabling from the Point of Interconnect (POI) through to an apartment block or complex, from there the remainder of the connection is delivered using the existing copper cabling to connect to the end users apartment/unit.
The majority of new connections at present time are delivered via FTTN with FTTC currently still in trial.

Do I need a phone line?

It is dependant on the technology type utilised that connects your premises to the NBNTM (see question above), a phone line will be required to deliver the final portion of the NBNTM connection if you are connected via FTTN, FTTC and FTTB technologies.

What is involved in the installation process?

You may require an NBNTM technician to visit your premises to install some equipment, this would be arranged by us during the application process. Someone 18 years old or older would need to be at home for the duration of the appointment window. However in some situations with pre-exisiting installations, it may be as simple as just activating the service.

How soon can I get it activated?

Service activation generally takes 5-10 business days from when an application is submitted with Red Broadband.

Do I need a router?

FTTN/FTTC/FTTB connected services will require a VDSL2 NBNTM Ready Modem Router. FTTP & Fixed Wireless connected services allow you to have a single device directly connected to the NTD via Ethernet, however in most circumstances a Router is used for multi device and wireless distribution of the internet service within the end user premises. Any NBNTM ready router would suffice in that situation. HFC connections will be supplied a cable modem by NBNCoTM which will then require any NBNTM ready Router for multi device distribution of the service.

Can I switch my current NBNTM connection to Red Broadband?

Yes. We recommend you check with your current provider to confirm whether or not you're currently under contract.

How many email accounts can I get?

You can create up to 5 free email accounts via our members portal with an active Red Broadband Internet Service.

Can I upgrade or downgrade my plan?

Yes, you can upgrade or downgrade your plan once per month at any time. A pro-rata fee will be applied to your next month's bill for the difference in internet service plan charges. If you wish to downgrade, there is an administrative fee of $15. Plan changes which only effect data quota will usually take place instantaneously, those that involve a change in speed will require a service request being sent to NBNCoTM to be completed before taking effect.

What does it cost to cancel my contract?

To cancel your contract at any time during the contract period, you will be required to give 30 days notice and pay an early contract termination fee. The termination fee will be charged at a rate of $25 per month remaining in your contract or $150, whichever amount is lesser.

What are the Red Broadband invoice payment terms?

The invoice payment terms at strictly due within 7 days. After 14 days, your service may be automatically suspended and a late payment fee of $5.00 applied to your next months invoice.

Do I get notified when I get close to my download quota?

You will receive an email notification when you reach 50% and 85% of your quota. You will also receive a final email notification once you have used 100% of your quota.

Is there an application fee?

Yes, a deposit of $10 is required upon sign up. This will be credited to your first invoice following service activation.

What is the NBNTM New Development Charge?

The New Development Charge is a one-time charge of $300 to any new order for services in an area designated by NBNTM as a new development location. We will inform you during the application process whether you are liable for this charge.

Do you sell any satellite services?

No, Red Broadband does not currently offer satellite services at this time.

See also NBN Co Ltd Commonly Asked Questions

For FAQs on other topics please see our support page